Online mu’aqqib & general services office · Across Saudi Arabia
Online PRO services in Saudi Arabia
Moaqeb is an online PRO and government transaction support office for expats, families and businesses. We identify the right platform and requirements, prepare your request and documents, and help you submit and follow it up online. Just message us on WhatsApp.
- Fully online assistance
- Clear cost before we start
- Verified via the Saudi Business Center
What we do
What does an online PRO (mu’aqqib) do?
Most Saudi government procedures now happen on e-service platforms, but it is not always clear which platform to use, what documents are required or why an application was returned. That is where we help.
Think of us as an online general services office: you tell us what you need, we identify the authority, platform and requirements, prepare your data, documents and letters, help you submit step by step, and follow it up online. Nafath login, verification codes, payment and signatures stay with you.
We are based in Riyadh and work with clients in every Saudi city remotely. See our PRO services in Riyadh and the iqama, visa and business services we help with most.
- Know what is needed upfrontDocuments, steps and cost before anything starts.
- Guided on the official platformsStep by step, as close to completion as possible, without asking for your passwords.
- Online follow-upWe track the status, prepare replies to notes and missing items, and keep you posted.
Services
Government e-services and general services in one place
Pick the category closest to your request, or simply tell us what you need.
Requirements & steps
We identify the authority, the official platform, the conditions and the documents, and lay out the steps clearly.
Learn more: Requirements & stepsRequest & document preparation
We review your documents, flag what is missing and prepare them in the required format and size.
Details: Request & document preparationForms, letters & replies
Drafting letters, requests, complaints and objections, and replies to notes from authorities.
Details: Forms, letters & repliesOnline submission help
We guide you inside the platform step by step, as close to completion as possible; Nafath, payment and signatures stay with you.
Learn more: Online submission helpOnline follow-up
Tracking your application status and preparing replies to notes and missing items.
Learn more: Online follow-upBusiness procedures help
Help with online business procedures such as commercial registration, Qiwa and GOSI.
Details: Business procedures helpHow it works
Four clear steps
Send your request
On WhatsApp or by phone, with a short description of what you need.
We identify requirements
We check official sources for the platform, conditions and documents.
We prepare and quote
We review your documents, flag gaps, prepare forms, and confirm the cost first.
Submit and follow up
We help you submit online step by step, then follow the request with you.
Clearly
What we do, and what stays with you
We take your request as close to completion as possible; the personal steps remain yours.
What we do
- Understand your request and find the right authority and platform
- Check official sources for conditions and documents
- Review your documents and flag what is missing
- Draft forms, letters and replies
- Help you submit on the platform step by step
- Follow the request online
What stays with you
- Logging in with Nafath (National Single Sign-On)
- Entering the verification code sent to your phone
- Paying government fees through official channels
- Signatures or any personal step the rules require
Why Moaqeb
Calm, clear service from the first message
You always know what is happening with your request, and your data stays private.
Easy to reach
WhatsApp and phone, with clear answers before and during the work.
Fully online
No visits and no queues; send your documents online and we prepare the request with you.
Clear requirements
We explain the documents, steps and cost before we start; government fees are separate.
Organised follow-up
We update you on the status and prepare replies to any notes.
Start here
Short guides before you request a service
FAQ
Questions clients often ask
What does an online government services agent do?
We help with Saudi government e-services: we identify the authority, platform and requirements, prepare your request, documents and forms, and guide you through online submission and follow-up, as close to completion as possible.
How is an online general services office different from a walk-in office?
Everything happens remotely. You send your request and documents on WhatsApp and we prepare and follow up online with you, with no office to visit and no queue.
Do you offer in-person services or legal representation?
No. We provide online assistance only; we do not visit authorities in person or represent anyone before courts or notaries.
Which steps stay with me?
Logging in with Nafath, entering the verification code, paying government fees, and signatures or any personal step the rules require. We take your request as far as possible before those steps.
How much does it cost?
It depends on the service and its requirements. We confirm the cost before we start; government fees are paid to the authority and are separate from our fee.
Do you serve all regions of Saudi Arabia?
Yes. Because the help is online, we can assist wherever you are in the Kingdom, and also if you are abroad with a procedure at a Saudi authority.
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Contact
Send your request and we will take it from there
Tell us what you need. We will explain the requirements and the cost before anything starts.